spicevow

Due to the nature of freshly prepared food and food safety regulations, all sales are final.

No Returns or Exchanges

    • We do not accept returns or exchanges on any food or beverage items once purchased.
    • This includes uneaten, partially eaten, or unopened items.

Order Accuracy

    • Please check your order at the time of pickup.
    • If there is an issue with your order (missing item, incorrect item), notify us immediately before leaving the pop-up location so we can resolve it on the spot.

Refunds

Refunds may be issued only if

    • An item is unavailable after purchase and no substitution is accepted.
    • There is a clear preparation error on our part that cannot be corrected immediately.

Refunds will be processed to the original form of payment.

Allergy Disclaimer 

    • Our kitchen may handle nuts, dairy, gluten, shellfish, soy, and other allergens.
    • While we take care, we cannot guarantee an allergen-free environment.
    • Customers are responsible for informing us of allergies before ordering.

Event Conditions

    • No refunds for:
      • Change of mind
    • Change of mind
      • Taste preference
      • Long wait times during high-volume service
      • Event cancellations due to weather, venue issues, or circumstances beyond our control (credit may be issued at our discretion